So, perhaps you’ve heard about telephone call logging, or perhaps you’ve been asked to find out about call logging products, but what is call logging? What is the business benefit and how has it helped other companies?
Telephone call logging (telephone call accounting) is the process by which telephone call records (which are output by your telephone system) are collected and added to a database.
This data then allows the User to run analytical reports and real-time screens to see how their telephone system is being used, how much the telephone bill is likely to be or perhaps any fraud issues.